COMPLAINTS

At Westscheme we make a genuine effort to deal with you courteously and efficiently at all times.

If you have an enquiry or complaint, your first step is to either call Westscheme on 1800 198 503 or write to:

The Complaints Officer
Westscheme
Level 13/251 Adelaide Terrace
Perth WA 6000

We have established procedures to deal fairly with enquiries and complaints from members. All complaints will be properly considered and dealt with within 90 days of receipt. If you are not satisfied with the response you may lodge a complaint with the Superannuation Complaints Tribunal (SCT). The SCT will not consider a complaint unless it has first been lodged with the fund.

For more information about making an enquiry or complaint download one of the following two flyers:

• Do you have a complaint?
• Are you unhappy with a decision by Westscheme about a claim?